vPOST Shipping Services
1. What are the current shipping services provided by vPOST?

vPOSTUSA, vPOSTJAPAN and vPOSTEUROPE Shipping Service
1. What is vPOSTUSA, vPOSTJAPAN and vPOSTEUROPE service?
2. What are the benefits of vPOSTUSA, vPOSTJAPAN and vPOSTEUROPE services?
3. How do I sign up for vPOSTUSA, vPOSTJAPAN and vPOSTEUROPE service?
4. How do I use vPOSTUSA, vPOSTJAPAN and vPOSTEUROPE Services?

Making Online Purchases?
1. How to make online purchases?
2. Which online merchants can I shop from?
3. What are the items that I can purchase online?
4. How do I fill up the shipping and billing address on US, Japanese and European websites?
5. What if I forget my vPOST account number and the vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE address I have to use?
6. What must I do before I log off from the Merchant's website?
7. What must be submitted for "declaration of item value"?

Types of Charges and their calculations?
1. What are the shipping charges?
2. How will I be notified of the total shipment charges I have to pay?
3. Besides shipping and Custom GST charges, what are other charges that I have to be aware of?
4. If I do not use vPOST to ship my items after it has arrived, are there any charges to re-direct the item/package to another location?
5. What other alternatives are available, if I do not wish to use vPOST to re-direct my item/package?

Payment of vPOST Shipping Charges
1. How do I make payment for the vPOST shipping charges?
2. What modes of payment are acceptable for vPOST shipping charges?
3. Where do I enter my promotion code?

Delivery
1. Where will my items be delivered and how long will the shipment take?
2. How can I get the status of my order?
3. How will I know my items have reached the vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE address?
4. Does vPOST call me before attempting any delivery of my packages?
5. What happens when I'm not around when the delivery was made?

Insurance
1. Can I purchase additional Insurance for the item/packages that I want vPOST to ship to me?
2. What is the premiums payable in order to purchase the additional insurance?
3. What items can be insured?
4. How do I file Insurance Claims, in the event that I need to?

Other Matters
1. How can I help vPOST make the matching process smoother to ensure an on-time delivery?
2. Am I able to claim back sales tax (VAT) through vPOST?
3. What if the Merchant delivered the wrong items or quantity to me?
4. What is your warranty policy?
5. Why is the promo code I entered not valid?
6. What happens if my order exceeds USD$2500 in value?
7. What happens when my package arrives in US/Japan/Europe and it is more than 20kg in weight (i.e. Actual or Volumetric, whichever is higher)?
8. Any tips on how a package should be packed?
9. Contacting vPOST