Updated: 30 December 2008   
Bookmark This Page!
| FAQs     
   
View Full List
 
Sign up now and receive S$3 Shipping Discount instantly!
Enter promo code:0847ZPM*

All vPOST Members are entitled to:
Their very own USA mailing    address to enjoy greater    shipping savings!
Free e-newsletters on    shipping discounts, online    offers and coupons!


*Terms & Conditions apply
Ship your items via vPOST    and SAVE up to 15% on    your international shipping    charges!*
Do not order items that are    prohibited from shipping by    customs, such as perfumes,    nail polishes, lithium    batteries, etc. Read more>
Follow our Shop & Ship    Guide to help us process    your order without delay.
  Frequently Asked Questions
We’d be happy to help you. Please find the answers to our frequently asked questions below.
 
  About Smart Shopper
  1) What are online coupons?
  Many online merchants offer discount coupons or promotion codes. Using these coupons with your order will give you special benefits such as price discounts, free shipping, free gifts, etc.
 
  2) How do I redeem an online coupon?
 

The process of redeeming a coupon varies by merchant. These are the two most common methods:

- You as a customer will need to manually enter the code in a field during the checkout/payment process at the merchant's website.

- Clicking on one of the banners on vPOST Smart Shopper will automatically add the coupon to your shopping cart at the merchant's website.

You should see the offer reflected in your shopping cart or order summary before you complete your order with the merchant.

 
  3) Where do you get all these discounts and coupons?
  vPOST works with online merchants and sources for great discounts and bargains every day, so that you don't have to!
 
  4) I tried to apply the coupon at the merchant's website, but it says the coupon is invalid - why?
  The coupons are valid at the time of publishing. However, the online merchants change the validity or terms without notifying vPOST, so it is best practice to check the specific terms and conditions at each merchant's website.
 
  About vPOST
  5) What benefits do I get as a vPOST member?
 

vPOST is an online shopping and shipping service provided by Singapore Post, which enables you to shop from more than 300,000 U.S. merchant websites, and have your items delivered right to your doorstep.

Sign up as a vPOST member and enjoy these benefits:

- Get your own personalised U.S. mailing address
- Ship via vPOST and enjoy up to 15% on your international shipping charges*
- ICICI Bank card members enjoy 10% off your vPOST shipping charges
- Enjoy 3% rebates off value of merchandise from selected US merchants**

 
  6) How much are the vPOST shipping charges?
  Please click here to view the vPOST Shipping Charges.***
   
  *Compared to selected international shipping providers.
**3% rebates works like hard cash and will be used to offset your vPOST shipping charges automatically.
***As per freight industry practice, chargeable weight will be calculated based on volumetric weight or actual weight whichever is higher. Volumetric weight is calculated by (Length X Breadth X Height)/366 where the dimensions are in inches; or (Length X Breadth X Height)/6000 where the dimensions are in centimeters.
   

© 2008 Singapore Post Limited. All Rights Reserved. | Terms of Use | Privacy Policy | This site is best viewed in Internet Explorer 5.5 and above