Welcome to vPOSTAsia

Frequently Asked Questions

Getting Started
	What is vPOSTUSA service?
	What are the benefits of vPOSTUSA service?
	Which overseas website can I make a purchase from?
	How is it that I am able to enjoy savings with vPOSTUSA?
	How do I sign up for vPOSTUSA service?
	What are the Terms and Conditions of vPOSTUSA service?
	What are the 3 easy steps in using vPOSTUSA?

Making a Purchase
	What are the items that I can purchase?
	What are the items that are prohibited?
	What if I forget my vPOSTAsia account number and the vPOSTUSA address I have to use?
	What must I do before I log off from the Merchant’s website?

Rates
	What are the Shipping charges under vPOSTUSA service?
	How can I calculate my shipping charges when I am shopping online?
	How will I be notified of the total shipment charges I have to pay?
	What payment modes are accepted for any payment I have to make to vPOSTUSA?
	Besides shipping charge what are the other charges I have to be aware of?
	How do I know whether my items are subjected to Customs duty?

Delivery
	Where will my items be delivered?
	How long will the shipment take?
	How will I know my items have reached the vPOSTUSA address?
	What if all my items have not reached the vPOSTUSA address?
	How can I make the matching process smoother?

Others
	How can I get the status of my order?
	What if the Merchant delivered the wrong item or quantity to me?
	What is your warranty policy?
	How do I file Insurance Claims?