vPOST - TERMS & CONDITIONS FOR SHIPPING

SINGPOST OFFERS THIS SERVICE TO vPOST MEMBERS BASED ON THE TERMS AND CONDITIONS SET OUT BELOW. YOU ARE DEEMED TO HAVE ACCEPTED THESE TERMS AND CONDITIONS BY USING THIS SERVICE AS A vPOST MEMBER.

1. DEFINITIONS

“vPOST” refers to a service provided by SingPost which includes but is not limited to, the provision of online presentment and/or payment of bills, invoices and renewal of policies on behalf of service providers, shipping and shopping services as well as other services that may be introduced from time to time. This service is accessible from the URL http://www.vpost.com , including such features thereof as may be delivered therefrom.

“vPOSTUSA”, “vPOSTJAPAN” or “vPOSTEUROPE” refers to a service provided by vPOST which allows vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE customers to shop at eligible U.S, Japan or European Merchant’s websites and have their Items delivered to their vPOST local mailing/delivery address.

“vPOSTUSA address”, “vPOSTJAPAN address” or “vPOSTEUROPE address” refers to the overseas address as provided by vPOST. vPOST may at its discretion change this address or add new addresses from time to time.

“Merchant” refers to any U.S, Japan or European organization, which allows the use of a locally issued credit card and provides the sale of non-prohibited Items.

“GST” refers to goods and services tax, which expression includes any tax, by whatever name called, of a similar nature that may be substituted for it of levied in addition to it.

“Member” means the registered vPOST member, whose personal particulars and address are as registered with SingPost at the vPOST website.

“Shipment” means the Item(s) being shipped by sea, air or land in any combination, between the Merchant(s), SingPost and You.

“Item” means the actual physical package containing the actual content(s) being shipped or received, as the case may be, by the Merchant(s), SingPost and You.

“Our,” “We,” “Us” and “SingPost” refers to Singapore Post Limited (Reg No. 199201623M).

“You” and “Your” refers to the Member using this service.

Title headings are inserted for convenient reference only and shall not affect the interpretation of the substantive provisions of these Terms and Conditions.

2. PAYMENT

2.1 You shall promptly confirm and pay any vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE charges by the stipulated schedule as specified by SingPost  which includes but not limited to the following components:

(a) Shipping charges;

(b) GST and Customs GST prevailing from time to time, if applicable;

(c) Holding fee of S$10.00 (Singapore Dollars Ten) per week or part thereof per Item, should the Item be held by SingPost for more than seven (7) days;

(d) Penalty fee of S$10.00 (Singapore Dollars Ten) per week or part thereof per Item, should Your invoice not  be received by SingPost  for more than seven (7) days from the date it arrived at the vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE address;

(e) Any additional shipping charges, should the Item not comply with the specified guidelines for delivery as specified at  http://www.speedpost.com.sg/UsefulinformationServiceguide.html , in order to process the Shipment of the Item(s) to You; and

(f) Any other charges, if applicable, in order to process the Shipment of the Item(s) to You.

2.2 You shall promptly pay for any Customs duty and any other applicable charges imposed by any local or government authority of Singapore or destination country, before the Item is delivered to Your local mailing/delivery address.

2.3 Only payment via the vPOST website will be accepted.

2.4 All payment must be made in full. SingPost may detain the Item for which such payment has not been made in full until such time full payment is made.

2.5 We do not accept any request for any payments to be split for one (1) or more Items in one (1) or more Shipments.

2.6 You shall compensate Us for the cost of the storage of the said Item, Shipment charges, storage charges, duties and taxes incurred by Us, and all claims, damages, fines and expenses incurred if the Shipment/Item is deemed prohibited, dangerous and illegal . We reserves the right to dispose the Item in any manner we deem fit, if You fail to make payment of all charges within thirty (30) days of notification to do so.

3. CHARGES

3.1 The Shipping charges will cover handling, overseas shipping and local delivery from the vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE address to Your local mailing/delivery address. Please see “Shipping Charges” at https://www.vpostasia.com/australia/vpostusa/usa_shipcharge.htm for vPOSTUSA or https://www.vpostasia.com/australia/vpostjapan/japan_shipcharge.htm for vPOSTJAPAN, or https://www.vpostasia.com/australia/vposteurope/europe_shipcharge.htm for vPOSTEUROPE for more details.

3.2 We will have the right to review the Shipping charges from time to time and make changes thereof without any or prior notice to You.

3.3 You acknowledge that all dutiable Items imported into Singapore are subject to Customs duty and/or excise duty in accordance with the Schedule to the Singapore Customs Duties Order. The broad categories of dutiable Items in Singapore include but are not limited to, intoxicating liquors, tobacco products, motor vehicles and petroleum products.

3.4 For all Items shipped under the vPOSTUSA and vPOSTJAPAN service and categorised under 'Others', Shipping charges will be imposed based on a minimum weight of 0.5 kilograms.  

3.5 For all Items shipped under the vPOSTEUROPE service and categorised under ‘Others’, Shipping charges will be imposed based on a  minimum weight of 1.0 kilograms.

3.6 The Shipping charges are calculated in accordance with “Shipping Charges” at https://www.vpostasia.com/australia/vpostusa/usa_shipcharge.htm for vPOSTUSA or https://www.vpostasia.com/australia/vpostjapan/japan_shipcharge.htm for vPOSTJAPAN or https://www.vpostasia.com/australia/vposteurope/europe_shipcharge.htm for vPOSTEUROPE, as may be amended from time to time and based on how the Item has been packed by Your Merchant.

4. MEMBER’S RESPONSIBILITY

4.1 You are eligible to use the vPOST service offered only if the following conditions are satisfied:

(a) You agree to abide by and comply with these Terms and Conditions for Shipping at all times,

(b) You agree to abide by and comply with the Terms and Conditions for Registration as a vPOST Member at all times,

(c) You have provided all information We require in connection with Your registration, and that accurate and complete information is provided.

4.2 You shall ensure that Items purchased from Merchant’s website are not articles prohibited by Singapore government and under any law in force in the Republic of Singapore, the country of origin and/or the country of destination.

4.3 You grant Us the right to disclose specific information as required by any applicable law, direction of a statutory regulator or stock exchange or pursuant to a court order.

4.4 Upon Your purchase of the Item at the Merchant’s website, You shall indicate as Your shipping address, your vPOST account number (VP) and the vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE address. You may login to vPOST to view the applicable shipping address.

4.5 Subject to clause 4.4, incomplete or erroneous information provided by You or Your Merchant may result in loss or delay in the delivery of Your Item to the provided vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE address.

4.6 We reserve the right to discard and/or dispose of the Item in any manner We deem fit without being liable to You, if We are unable to process the Item within thirty (30) days of the Shipment being received at the vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE address, for any reason.

4.7 You shall pay directly to the Merchant for Your purchase at the Merchant’s website. This includes the price of Your Item, handling and local domestic shipment charge and all applicable sales tax.

4.8 You shall promptly pay all amounts in full due to SingPost via the vPOST website.

4.9 You shall be liable to Us and indemnify and keep Us indemnified at all times from and against all demands, claims, action or proceedings by whomsoever made or preferred and against all damages, costs, charges or expenses (including reasonable legal costs) incurred, suffered or sustained by Us in connection with the service performed for You.

5. OUR RESPONSIBILITY

5.1 We will notify You of the amount You have to pay for Shipping charges, Customs GST (if applicable) and any other applicable charge as referred at Clause 2.1. In providing the Shipment service, We act as an independent contractor and We are not an agent of any Merchant(s) or in any other capacity unless otherwise specifically stated.

6. CUSTOMS REGULATIONS, HAZARDOUS MATERIALS, DANGEROUS GOODS, PROHIBITED OR RESTRICTED ARTICLES

6.1 It is Your responsibility to enquire into and comply with import and export regulations for the origin and destination country.

6.2 You should refer to the website set up by the government authorities of the country of origin and/or destination for up-to-date information on Customs and regulations regarding hazardous material, dangerous goods, prohibited or restricted articles, and any other regulatory issue that affects the Shipment.

6.3 You agree that Your Item or Shipment is deemed unacceptable if:

(a) No Customs declaration is made when required by applicable Customs regulations, and

(b) It is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization of the country of origin and/or the destination country.

6.4 You shall be liable for any loss or damage suffered by any third party as a result of a breach of this clause.

6.5 Subject to clause 6.3, You may also check here to view a list of such unacceptable Item(s) which are currently notified to Us by the relevant authorities.  This list may be amended by the relevant authorities from time to time.

6.6 You acknowledge that additional charges are applicable for re-direction of the Item, made at Your request, to another address other than the local mailing/delivery address provided under Your vPOST profile, if the Item is deemed unacceptable for import to the destination country. You will be notified of these additional charges as they become due and payable by You.

7. DELIVERY

7.1 All Item(s) will only be delivered to one (1) local mailing/delivery address as stated in Your vPOST profile.

7.2 We shall make reasonable effort to deliver the Item to You within the stipulated delivery time frame indicated here from the date of full payment for the charges as notified to You. High security addresses or addresses in more remote locations may require a longer delivery time. There will be no deliveries on Saturday afternoons, Sunday and gazetted public holidays. We shall however not be liable (whether in contract, tort or otherwise) for any delay in effecting delivery of such Items for whatever reasons.

7.3 We will have the right to refuse delivery if any amount owing to Us is not paid in full.

7.4 Item(s) shall be delivered to the local mailing/delivery address as registered on Your vPOST profile by You, but not necessarily to the named Member personally. Shipment shall not be made to PO boxes.

7.5 Shipment of Items exceeding twenty (20) kilograms in either volumetric or actual weight will be shipped only after the Item has arrived at the vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE addresses and after payment has been made in full accordingly.

7.6 You agree that the actual/volumetric weight of Your Item may generally vary between 0.001 kilograms to 0.5 kilograms.

7.7 You acknowledge and agree that Singapore Customs and/or destination country’s local Customs Authority has the right to detain any Item for whatsoever reason they deem appropriate, and that We are not liable for any consequences of such delay.

7.8 You may login into Your vPOST account to check the delivery status of the Item.

7.9 Upon receipt of the Shipment or Item, You are advised to check that the Item has been received in good order.

7.10 We may, at Our sole discretion, perform any of the following activities on behalf of You in order to facilitate the Shipment of Your Item;

(a) complete any documents required under applicable laws and regulations,

(b) act as Your forwarding agent for Customs and export control purposes and as a receiver solely for the purpose of designating a Customs broker to perform Customs clearance and entry, and

(c) re-direct the Shipment to another address upon request by You.

7.11 We have the right to withhold delivery if any amount owing has not been paid in full.

7.12 For any unsuccessful delivery within Singapore, You will be advised through a card left at the address supplied by You to contact SingPost for further delivery arrangements.  For any unsuccessful delivery outside Singapore, You will be advised for further delivery arrangements as per Your country’s current delivery policy.  

7.13 Notwithstanding any arrangements You may have with the Merchant for any cancellations, refunds, returns or exchanges, We will proceed to ship the Item to You once we processed the Item and assigned the VS/EV shipment number for that Item.

8. RESTRICTED AREA

8.1 There is no delivery to any restricted areas as defined by the country of destination.

9. CLEARANCE OF ITEMS

9.1 All Item(s) imported into Singapore are subjected to Customs clearance at Singapore Post Centre (SPC).

9.2 You acknowledge that Customs at SPC will detain dutiable Items. You will be informed of the status of the Item by a letter of notification from Us or from the Customs Authority. The Item may be released after examination by Customs at SPC in the presence of You or Your representative and on payment of any charges deemed appropriate by Customs.

9.3 You acknowledge that import of controlled Items in the Shipment requires the approval from the relevant controlling authority. Items requiring approval from relevant controlling authority will be detained by Customs at SPC. You will be notified to obtain an import licence from the controlling authority concerned. Upon presentation of the licence and payment of any charges to Customs at SPC, the Item may be released.

9.4 When using vPOSTUSA shipping service, for Shipment or Item above USD2500 (two thousand and five hundred United States Dollars), please fill up the Shipper’s Export Declaration (SED) form. Click here for the sample form. Please ensure that all information is correctly entered to ensure smooth delivery of the Item from US to Your destination country. Please refer to this URL http://www.census.gov/foreign-trade/regulations/forms/new-7525v.pdf. Kindly print out the form and fax to SingPost.

10. UNCLAIMED DELIVERIES

10.1 If You refuse delivery or refuse to pay for delivery, or the Shipment or Item is deemed unacceptable for any reason, We may at our sole discretion:

(a) Where appropriate, contact You and agree on appropriate action to take, or

(b) use reasonable efforts to return the Item to Vendor at Your cost.

11. SHIPMENT RETURN

11.1 As We only provide for Your Item to be shipped from the vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE address to Your local mailing/delivery address, We shall not in any way be involved or concerned with any claim for refund, return, rebate or exchange of Your Item(s) in the Shipment. For all such Item(s), You will need to liaise and deal directly with the Merchant for any refunds, returns, exchange, rebates and money-back guarantee policy and/or procedures. All refund, returns, exchange, rebates and money-back guarantee policies and procedure will be in accordance to the Merchant’s policies and procedures.

11.2 For return of Item, You will need to provide Your own arrangement to send the Item back to the Merchant, and at your own cost.

11.3 In the case of exchange, You will provide Your own arrangement to send the Item back to the Merchant, and pay for the subsequent charges in order to have the Item returned to the local mailing/delivery address as specified by You.

11.4 Subject to clause 7.14, You acknowledge that you will need to provide Your own arrangement to send the Item back to the Merchant for Shipment of any Item(s) that We have processed and assigned a VS/EV shipment number to.

12. INSPECTION OF ITEM(S) IN SHIPMENT

12.1 We may, at Our sole discretion but not be obliged to, open and inspect for any reason the Item(s) in the Shipment.

13. LIMITATION OF LIABILITY

13.1 We shall not be liable for all indirect, ancillary or consequential loss or damage, including but not limited to the loss of profits, business and anticipated savings, even if the risk of such loss or damage was brought to Our attention before or after acceptance of the Shipment, including Our failure to perform any of Our obligations hereunder as a result of circumstances outside Our control including but not limited to the outbreak of war, any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any mode of transport or other force majeure, including fire, flood or any acts of God.

13.2 On the condition that We are satisfied that Your claim of loss or damage to the Shipment or Item or contents thereof is justified, Our liability for loss of or damage to Your Item or its contents thereof shall be limited to the following sums:

(a) S$60 (Singapore Dollars sixty) per Item, or the declared value of the Item, whichever is lower, for Singapore as the country of destination, or

(b) S$150 (Singapore Dollars one hundred and fifty) per Item or the declared value of the Item, whichever is lower, for any other country as the country of destination.

13.3 Claims are limited to one claim per Item, settlement of which will be full and final settlement for all loss or damage in connection therewith. All such claims must be made within three (3) days from the date Your Item was delivered to You. We reserve the right to reject any claim(s) if they are not made by You within the stipulated time.

13.4 Warsaw Convention

If the Shipment or Item is transported by air and involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention, if applicable, governs and in most cases limits Our liability for loss or damage.

13.5 Insurance

You may purchase additional insurance.  You must make a special declaration of value and request insurance or make Your own insurance arrangements, failing which You assume all risks of loss or damage. Click here to obtain information on how to purchase additional insurance for Your Item.

14. LOSS, DAMAGE AND DELAY TO SHIPMENT

We shall not in any case be liable for any loss, damage and delay of Shipment arising:

14.1 from any defect in any Item(s) in the Shipment, whether or not known to Us at any time before delivery to You,

14.2 from incomplete, insufficient, or erroneous entry of the vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE address by You at the Merchant’s website,

14.3 from failure by the Merchant to make delivery within a reasonable time to  the vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE addresses,

14.4 from failure by any party to make an accurate declaration for Customs, regulatory and delivery purposes,

14.5 from insufficient or improper packing or addressing information of the Item(s) in the Shipment by Your Merchant,

14.6 from improper packing of the Item(s) in the Shipment after having been opened by Us for verification whether at the request of Customs or other governmental agencies,

14.7 from insufficient or improper packing of the Item(s) in the Shipment after having been re-packed by Us at Your request,

14.8 from any alleged delivery from the Merchant to the vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE address provided by you, where there is  no proof of delivery furnished by the Merchant or their delivery agent and where the receipt of the Item is not signed and acknowledged by the vPOSTUSA, vPOSTJAPAN or VPOSTEUROPE addresses.

14.9 from any loss of secrecy in communications arising during the Shipment,

14.10 electrical or magnetic damage to, or erasure of electronic or photographic images or recordings,

14.11 from the hazardous, fragile or brittle nature or the mechanical derangement of the Item(s) in the Shipment,

14.12 failure by You to take delivery of the Shipment within thirty (30) days from notification of delivery:

(a) As a consequence of delay or confiscation by any competent authority as a result of the discovery of prohibited goods or dangerous Items, and

(b) from failure by the Merchant to provide incomplete, insufficient, or erroneous information on Your Shipment Item to vPOSTUSA, vPOSTJAPAN or vPOSTEUROPE.

15 INDEMNITY

15.1 You shall indemnify and keep Us indemnified at all times from and against all demands, claims, actions, proceedings, costs charges and expenses including but not limited to Customs and other regulatory penalties, storage charges, retrieval and administrative costs, duties and taxes (including reasonable costs) incurred, suffered or sustained by Us in connection with the Shipment service performed for You, and pay Us damages, costs and interest in connection with such claim, action, suit or proceeding.

16. NOTICES AND CLAIMS

16.1 Any notices, demands or any other correspondences whatsoever shall be deemed to be communicated to You if the same is sent by ordinary post or email to the address provided under Your vPOST profile, or such other address as informed to Us in writing prior to the dispatching of any notices, demands or any other correspondences whatsoever. All notices or correspondences from You to Us must be in writing and sent to Us at the address stated in this clause.

16.2 All claims for loss or damage must be made within three (3) days from the date of delivery, failing which We shall have no liability whatsoever. Such claims must be made in writing, accompanied by the original copy of the consignment note, any supporting documents, relevant invoices or receipts for that Item and should be submitted to:

The Manager (Customer Service)
Singapore Post Limited
10 Eunos Road 8 #01-35A
Singapore Post Centre
Singapore 408600
Republic of Singapore.

Australia Customers
Please click here for the Online Customer Service Form

India Customers
Please click here for the Online Customer Service Form

Malaysia Customers
Please click here for the Online Customer Service Form

Thailand Customers
Please click here for the Online Customer Service Form

Fax: + (65) 6841 3982

Alternatively, You may contact Us at

Telephone number: +65 6841 2000 and request to transfer to 1605
1605 (Press “4” for 'vPOST)

Operating Hours (Singapore time) are as follows:
Monday – Friday: 8.30am - 5.30pm
Saturday: 8.30am – 12.30pm

17. DISCLAIMER AND EXCLUSION OF LIABILITY

17.1 These Terms & Conditions, the service, the information on this website and use of all related facilities are provided on an "as is, as available" basis without any warranties whether express or implied.

17.2 To the fullest extent permitted by applicable law, We disclaim all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions, warranties of merchantability, quality, fitness for a particular purpose, accuracy, availability, non-infringement or implied warranties from course of dealing or usage of trade.

17.3 While We may use reasonable efforts to include accurate and up-to-date information on this website, We make no warranties or representations as to its accuracy, timeliness or completeness.

17.4 WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, HOWSOEVER CAUSED, RESULTING FROM YOUR ACCESS TO, USE OF OR INABILITY TO USE, RELIANCE ON INFORMATION ON THIS WEBSITE, OR ANY DELAYS, INACCURACIES IN THE INFORMATION OR IN ITS TRANSMISSION INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF BUSINESS OR PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17.5 The above exclusions and limitations apply only to the extent permitted by law. None of Your statutory rights as a consumer that cannot be excluded or limited are affected.

18. TERMINATION BY US

18.1 We reserve the right to terminate or suspend this service at any time without assigning any reason.

18.2 Without prejudice to the generality of the foregoing, We reserve the right to terminate or suspend Your use of this service if:

(a) there is abuse or misuse of the service by You; or

(b) we are of the reasonable opinion that You have breached any of the terms and conditions herein contained.

18.3 We shall not be liable to You or to any other party for any damages, losses, cost or expenses howsoever caused by or arising out of such termination or suspension.

19. TERMINATION BY YOU

19.1 You may terminate use of this service by giving Us at least one (1) calendar month’s prior notice in writing to Our address in clause 16, and/or via email to Us for vPOSTUSA or vPOSTJAPAN or vPOSTEUROPE service.

19.2 Your termination of use of this service shall not release You from any liabilities or responsibilities which have accrued prior to the date of termination, including but not limited to Your obligation to pay any outstanding charges.

20. ASSIGNMENT AND SUB-CONTRACT

20.1 We have the right to assign or transfer or sub-contract all or part of its rights or obligations hereunder at Our discretion.

21. AMENDMENTS

21.1 We reserve the right to modify these Terms & Conditions from time to time without notice. The revised terms and conditions will be posted on this website and shall take effect from the date of such posting. We assume no liability or responsibility for any errors or omissions in the content of these Terms & Conditions.

22. APPLICABLE LAW AND JURISDICTION

22.1 We may be accessed from all countries around the world where the local technology permits. As each of these places have differing laws, by accessing this website both We and You agree that the laws of the Republic of Singapore, without regard to the conflicts of laws principles thereof, will apply to all matters relating to these Terms & Conditions.

22.2 We and You accept and agree that for Our benefit, We and You hereby submit to the exclusive jurisdiction of the courts of the Republic of Singapore in respect of any dispute or difference arising out of and/or in connection with this Agreement with the right reserved to Us to initiate proceedings in the courts of any other country having or exercising jurisdiction on such dispute or difference.